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Enjoy the best Iberian products with Anabel Ibéricos

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Purchase conditions

To purchase the products offered on this website, it is an essential requirement that you read and accept the following terms and conditions.

By accepting these General Contract Conditions, the user declares:

· That you have read and understood what is stated here.
· That it is a person with sufficient capacity to purchase the products offered here.
· That it assumes all the obligations set forth herein.
· That you are of legal age (18 years) to purchase the products offered on this website.

Orders

To place an order it will be necessary to register by the user, with the entry of reliable personal data and definition of a password. The user can choose and change the password for his account administration access at any time, if he has registered and that is necessary for the purchase of any of our products. www.carnicasmanolo.es does not assume responsibility in the event that it gives said password to third parties.

Al pinchar en «Comprar» estás realizando un pedido vinculante de los artículos que aparecen en tu cesta.

Once you have issued your order, we will immediately send you an email confirming it. The binding contract is formalized as soon as you receive the order confirmation from us.

Once the purchase request has been made, the order will leave our facilities within a maximum period of 5 business days. Business days are understood to be every day between Monday and Friday, both included, but not holidays or weekends. These delivery conditions may be altered, in case the purchase made is of a large volume and we do not have stock. Delivery times can be altered at specific times such as Christmas or Easter due to saturation of the agencies.

Shipping costs

DESTINATION SHIPPING COST FREE SHIPPING TRANSIT
Spain Peninsula 6,50€ 100€ 2-4 business days
Balearic Islands 10,50€ 200 3-5 business days

Payments

Payment can be made by bank card, Paypal or Bizum.

Payment is made by SSL protocol through the Redsys gateway giving the highest security.

All orders are supported by their corresponding invoice, where the products served are detailed. This invoice will be sent by email to the email address provided in the billing section. In this way, if the order is for a gift, the beneficiary will only receive a document with the list of products without prices.

Shipping and delivery procedures

Once the deposit of the order amount has been received in our bank account, the merchandise is sent from the factory, the client being notified by email of the exit of the same and its estimated delivery time.

Upon arrival at the destination, the carrier will deliver to the indicated address. If it is not found they will call you by phone or leave a note to arrange delivery.

It is very important, upon receiving the package, to ensure that it is delivered to you in perfect condition.

If this is not the case, you must state it on the delivery note before signing it, in order to later process a claim if necessary.

Returns

Anabel Ibéricos works with top quality products. All your shipments are processed with rigorous control taking care of the correct packaging of your products.

This is why as long as the order is delivered in the agreed time and arrives in perfect condition, we will not be able to accept returns.

However, in the event that the recipient receives your order and observes that there is a defect in the packaging or that the product is in poor condition, you can request a return. Not accepting said order and proceeding to write down the incidents on the delivery note of the transport company.

The mechanism provided will be through our customer service department via email tienda@anabelibericos.com

From this moment, the company has 7 working days to send a courier to collect the merchandise.

The amount of the refund will be the amount paid by the customer excluding shipping costs.
The return procedures will be carried out within 14 calendar days once the item is received at our facilities.

The refund will be made to the account used for the payment. If you pay by PayPal / credit card, the refund will be made to the account associated with your PayPal / credit card account. If you used a gift voucher for the purchase, we will deposit the corresponding amount in your gift voucher account.

Promotional vouchers and how to redeem them

Promotional vouchers are vouchers that cannot be purchased but are awarded during advertising campaigns and are valid for a certain period of time.

Promotional vouchers can only be redeemed before finalizing the order processing. There is no possibility for vouchers to be applied retroactively. Promotional vouchers cannot be assigned to third parties. Unless otherwise stated, multiple promotional vouchers cannot be combined.

El valor del producto deberá ser igual o superior al valor del vale promocional. Si el vale no cubre el valor del producto, se podrá pagar la diferencia utilizando cualquiera de los métodos de pago aceptados. El valor de los vales promocionales no se abonará en efectivo ni devengará intereses. No se reembolsarán los vales promocionales en caso de que se devuelva la totalidad o parte de los productos.

Los vales promocionales únicamente se podrán canjear antes de finalizar la tramitación del pedido. No existe la posibilidad de que los vales se apliquen de manera retroactiva. Los vales promocionales no podrán ser cedidos a terceros. Salvo que se disponga lo contrario, no se podrán combinar múltiples vales promocionales.

If when making the purchase you have used a promotional voucher and, as a result of a cancellation on your part, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price of the product you want stay.

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